Refund and Return Policy

Thank you for choosing our products. To protect the rights and interests of both parties, please carefully review this Refund and Return Policy before making a purchase.

This policy applies to products purchased through our website. Certain customized products, special-order products, software licenses, services, and items specifically marked as non-returnable are not covered by our standard return provisions.

30-Day Return Period

Return requests must be submitted within 30 days from the date the product is delivered.

If more than 30 days have passed since you received the product, we generally cannot offer a full refund or exchange. If the product develops a confirmed quality issue while still under warranty, it may be handled in accordance with the applicable warranty terms.

Submitting a return request does not mean that the return has been automatically approved. All returns must be reviewed and authorized by us in advance.

Return Eligibility Requirements

To be eligible for a return, the product must meet all of the following conditions:

• The product has not been used, installed, modified, disassembled, programmed, or repaired.
• The product remains in the same condition in which it was received.
• The model number, serial number, identification labels, and security seals remain complete and unaltered.
• The original packaging, manuals, certificates, accessories, cables, and accompanying materials are complete.
• The product has not been damaged by improper use, installation, storage, handling, or transportation.
• Valid order information, a receipt, invoice, or other proof of purchase can be provided.
• The customer has contacted us and received return confirmation or a Return Merchandise Authorization before shipping the product.

Non-Returnable Products

Unless a confirmed quality problem exists, the following products are generally not eligible for return:

• Products specially ordered according to a customer’s requirements.
• Customized products, non-standard configurations, or project-specific equipment.
• Activated, registered, downloaded, or opened software and software licenses.
• Products that have been opened where opening affects their resale condition.
• Products that have been used, installed, powered on, tested, programmed, modified, or disassembled.
• Completed calibration, testing, inspection, engineering, or technical services.
• Expired or non-transferable calibration certificates, service plans, or authorizations.
• Special-price, clearance, promotional, final-sale, or expressly non-returnable products.
• Gift cards, discount vouchers, and other digital products.
• Hazardous materials, flammable liquids or gases, batteries, or transportation-restricted products.
• Specialized equipment that cannot be resold due to incorrect model selection, compatibility errors, or project cancellation by the customer.
• Products missing original packaging, accessories, labels, serial numbers, seals, or proof of purchase.
• Products damaged by improper storage, operation, installation, packaging, or transportation.

For used, refurbished, or demonstration equipment, return eligibility will be governed by the specific terms stated on the product page, quotation, proforma invoice, sales contract, or order confirmation.

Special-Order and Customized Products

Products ordered directly from the manufacturer, project-specific products, customized configurations, and products specially sourced for a customer generally cannot be cancelled, returned, or refunded after the order has been confirmed with the manufacturer or supplier.

If the manufacturer or supplier agrees to accept a cancellation or return, the customer will be responsible for any manufacturer cancellation charges, restocking fees, return charges, banking fees, shipping costs, customs duties, taxes, and other related expenses.

Damaged, Defective, or Incorrect Products

If you receive a product with visible shipping damage, a suspected defect, an incorrect model, or an incorrect quantity, please contact us as soon as possible after delivery and provide:

• Your order number;
• The product model and serial number;
• Clear photographs of the product and outer packaging;
• A detailed description of the damage, defect, or discrepancy;
• An unboxing video or other supporting evidence when available.

If the outer packaging is visibly damaged at the time of delivery, please ask the carrier to record the damage on the delivery document whenever possible. Retain all packaging, labels, and shipping documents for any transportation claim.

If the problem is confirmed to have resulted from a product defect, shipping damage, or our fulfillment error, we may provide repair, replacement, reshipment, refund, or another reasonable solution depending on the circumstances.

Returns for Non-Quality Reasons

If a return is requested because of a change in purchasing plans, duplicate ordering, incorrect model selection, incompatibility, project cancellation, or another customer-related reason, we reserve the right to determine whether the return will be accepted.

If the return is approved, the following costs may be deducted from the refund:

• Original shipping costs;
• Return shipping costs;
• Bank or payment processing fees;
• Import duties, taxes, and customs clearance charges;
• Inspection, testing, repackaging, or recalibration costs;
• An applicable restocking fee;
• Any reduction in value resulting from changes in the condition of the product.

The final amount of any deduction will be determined after the returned product has been received and inspected.

Return Process

1. Contact us by email within the applicable return period.
2. Provide your order number, product model, serial number, and reason for the return.
3. If the product has a problem, provide clear photographs, videos, and a detailed description.
4. Wait for our review and written return authorization.
5. After approval, we will provide the applicable return address and shipping instructions.
6. Package the product securely and return it according to our instructions.
7. Provide the carrier name and a valid tracking number after shipment.

Return Inspection

After receiving the returned product, we will inspect its condition, serial number, packaging, accessories, labels, and accompanying materials.

Once the inspection has been completed, we will notify you by email whether the refund, exchange, repair, or other proposed solution has been approved.

If the returned product does not comply with this policy, we may:

• Refuse the refund;
• Issue only a partial refund;
• Deduct inspection, repair, recalibration, repackaging, or restocking fees;
• Require the customer to pay for the product to be shipped back.

Refunds

Once a refund has been approved, it will normally be processed through the original payment method. A different refund method may be used when confirmed in writing by both parties.

The time required for the funds to appear in your account depends on the processing procedures of your bank, credit card provider, or payment platform. Unless the return was caused by our error, international bank charges, intermediary bank fees, transaction fees, and exchange-rate differences are generally non-refundable.

Late or Missing Refunds

If you have not yet received an approved refund, please:

1. Check your bank account again.
2. Contact your credit card provider or payment platform.
3. Contact your bank to confirm the refund status.
4. Confirm that the normal processing period has passed.

If you have completed these steps and still have not received your refund, please contact us and provide your order number and refund information.

Exchanges

We generally provide exchanges only for:

• Products with confirmed defects;
• Products damaged during transportation;
• Products supplied in the wrong model, specification, or quantity due to our error.

Exchanges are normally limited to the same model and specification. If the same product is unavailable, we may discuss repair, delayed replacement, a suitable alternative model, store credit, or a refund with the customer.

Exchange requests resulting from incorrect product selection, incompatibility, project changes, or other customer-related reasons will be reviewed individually.

Return Shipping Costs

Customers are responsible for shipping costs associated with returns made for non-quality reasons. Original shipping costs are generally non-refundable.

If a refund is approved, unpaid return shipping charges, inspection fees, customs charges, or other applicable expenses may be deducted from the refund amount.

If the return results from a confirmed product defect, shipping damage, or our fulfillment error, we will determine whether reasonable return shipping costs will be prepaid or reimbursed based on the circumstances.

Return Packaging and Transportation

Returned products must be securely packaged using appropriate anti-static, shock-resistant, and moisture-resistant materials. Original packaging is strongly recommended for precision instruments, modular equipment, and high-value products.

We recommend using a trackable shipping service with proof of delivery and purchasing adequate transportation insurance based on the value of the product.

Unless otherwise agreed in writing, responsibility for loss or damage during return transportation rests with the party arranging the shipment. We cannot guarantee receipt of returned products shipped without valid tracking information.

Order Cancellation

You may contact us to request an order cancellation if the order has not yet entered the procurement, production, calibration, preparation, packaging, or shipping process.

If the order has already been confirmed with the manufacturer or supplier, or if related costs have already been incurred, cancellation may not be possible. If cancellation is accepted, applicable procurement, manufacturing, calibration, banking, cancellation, and administrative costs may be deducted from the refund.

Need Help?

If you have any questions regarding a refund, return, exchange, or order cancellation, please contact us. To help us process your request efficiently, please include your order number, product model, serial number, and a detailed description of the issue.